Privacy Policy - Resident Notices
Last updated: 18 October 2026
Brookfield Estates Condominium Corporation (“we”, “us”, the “Corporation”, “BECC”) operates a notification service for residents. It carries three kinds of notice: snow clearing notices telling you when to move your vehicle, general notices about the property, and notices to unit owners such as AGM notices. This policy explains what we collect, why, and what control you have over it.
Notices required by the Condominium Act or the Corporation's governing documents are also sent to owners on paper. Nothing here replaces that, and turning off electronic notices does not stop you receiving the notices an owner is entitled to receive by law.
What we collect
| Information | Why we need it |
|---|---|
| Name and unit number | To know whose vehicle and which unit a notice relates to, and to answer questions about the list |
| Email address | To send you notices by email, if you ask us to |
| Mobile number | To send you notices by text message, if you ask us to |
| Parking lot(s) | To send you only the notices for the lot your space is in |
| Record of your consent | The date you signed up and what you agreed to, which we are required to keep |
| Delivery records | Whether each notice reached you, so we can tell if the service is working |
| Whether a notice was opened | So we know who to send paper notices to; see below for more details |
| Visitor parking registrations | If you register a visitor's vehicle: the licence plate, the vehicle make and colour and visitor's name if given, your unit, the lot and the dates, so visitor stalls are used fairly and repeat use can be seen |
| Whether you own your unit | So that notices for owners, such as AGM notices, go only to owners |
We do not collect location data, we do not track your vehicle, and we do not use cookies or third-party analytics.
We record when a notice is opened
Email notices contain a small invisible image, and links in both emails and text messages pass through our own site before going where they point. This lets us record two things against your record: each time an email notice is opened, and each time a link or attached document in a notice is followed, with the date and time. Only the board and property manager can see it.
A link in a text message is shortened, which is why it looks like
l.brookfieldestates.cc/k7m2qp4h rather than the full address. It
goes to the same place.
We do this for one reason. The Corporation has to be able to get notices to every resident. If someone's email notices are never opened, we need to know so we can send them paper instead; and when a notice carries something owners must have, such as an AGM package, we need to know it reached them. That is the whole purpose.
What we record is the fact, the date and the time. We do not record your IP address, your location, what device or email program you use, how long you read for, or anything about what you do after following a link. Nothing is shared with any third party, and none of it is used for marketing or to enforce rules or by-laws.
Every tracked email says so in its footer. If you would rather not be recorded this way, your email program's setting to block remote images will stop the open from being recorded, you need not follow the links we send, and you may ask us to send you paper notices instead by contacting us below.
How we use it
Your information is used to send you the notices above and to keep a record that we did. We do not use it for marketing, we do not sell it, and we do not use it to enforce rules or by-laws.
We never sell, rent, or trade your personal information.
Your mobile number, and the consent you gave to be texted, are never shared with any third party for their own purposes, and never for marketing. No mobile information is shared with anyone except the messaging provider that delivers the text to you, acting only on our instructions.
Who else handles it
We use service providers to actually deliver the notices. They process your information only to deliver our messages, under contract, and may not use it for their own purposes:
- Cloudflare, Inc. - hosts this service and delivers the email notices.
- Twilio Inc. - delivers the text message notices.
- The property manager engaged by the Corporation - administers the recipient list on our behalf: adding and correcting residents' details, and actioning requests to unsubscribe or be removed.
- The snow clearing contractor engaged by the Corporation - sends the notices. The contractor's access is limited to choosing which lots a notice goes to and seeing how many messages were delivered. They cannot see, add, or export residents' names or contact details.
We may also post the same notices to the residents’ private Facebook group via a BECC Notifications Facebook page. That post is a general notice to the group and never names an individual resident, a unit, or any contact information.
Visitor parking
Residents register visitors' vehicles on this site. A registration lasts 24 hours and can be renewed daily for a limited number of days. The board, the property manager and, where the Corporation engages one, a towing company may look up a plate to see whether it is registered. Registrations are kept on file so that repeat use of visitor stalls can be identified, and are used only to administer visitor parking and the Corporation's parking rules.
How long we keep it
We keep your contact details for as long as you own or occupy a unit at the property, or until you ask us to remove them, whichever comes first. Delivery records are kept for the current and previous winter season and then deleted. If you unsubscribe, we keep a minimal record of that fact so that we do not contact you again in error. Visitor parking registrations are kept for up to two years and then deleted.
Your choices
- Email: every notice has an unsubscribe link at the bottom. It takes effect immediately and you can choose email, text, or neither.
- Text: reply
STOPto any message. This stops texts immediately and permanently until you ask to restart. - Access or correction: you may ask what we hold about you, correct it, or have it deleted, by contacting us below.
Turning notices off means you will not be warned before your lot is cleared and will not receive other important messages about the property. Vehicles left in a lot during snow clearing may not be cleared around or will be worked around during other maintenance activities. You may want to turn off one channel rather than both.
Keeping it secure
The recipient list is held in access-controlled storage and reachable only through a passcode-protected application. Connections are encrypted.
Access is split in two, so that the people who send the notices are not the people who hold your details:
- The board and property manager can see and edit residents' contact details, lot assignments and unsubscribe records.
- The snow clearing contractor can send a notice to chosen lots and see how many messages were delivered. They cannot see, add, or export any resident's name, email address or phone number.
Changes
If we change this policy we will post the updated version here and change the date at the top. If a change materially affects how we use your information, we will tell residents directly before it takes effect.
Contact
Questions, corrections, or removal requests:
Board
Brookfield Estates Condominium Corporation
info@brookfieldestates.cc
Property Manager
Krown Property Investments
139 Water Street, #402
St. John’s, NL A1C 1B2
Phone: (709) 738-4567
If you are not satisfied with how we have handled your personal information, you may contact the Office of the Information and Privacy Commissioner for Newfoundland and Labrador.